Agentic AI for
complex product support
From tickets to resolutions in minutes. 24/7. At enterprise scale.
DroidForce Support - Results
Proven impact across our implementations — measured outcomes that matter. Follow us on LinkedIn.
Time to First Response
From hours to seconds.
Response Accuracy
Significant reduction on ticket reopens and escalations.
Resolution Time
Faster problem resolution through AI assistance.
Uninterrupted Support
From business hours to 24/7.
Annual savings
Sample team of 33 people (yearly).
The 3 Phases Journey
Transform your industrial support operations through our proven three-phase approach
Agent Supports Employees
- • Auto-ticketing
- • Instant knowledge suggestions
- • Faster responses
–99.6% FRT improvement
Employees Oversee the Agent
- • SLA bots
- • AI-assisted workflows
- • 95% knowledge accuracy
Teams focus on exceptions, AI handles the routine
Agent Works Autonomously
- • 99% autonomous ticket handling
- • Automated claims & approvals
- • Knowledge refresh
Always-on, scalable support
How It Works
Simple 4-step process to transform your support operations
Integrate
Connect with ERP, ticketing systems & documentation
Train
AI learns from your team's knowledge and expertise
Adopt
Implement phased AI workflows across your organization
Optimize
Monitor via dashboards & SLA metrics for continuous improvement
Features & Benefits
Comprehensive AI-powered support capabilities designed for industrial operations
Intelligent ticket management
Auto-create, dedupe, and route with priority cues so critical issues reach the right expert instantly.
Contextual handover
Pull CRM/device history, summaries, and prior conversations into one view—agents start helping in seconds, not minutes.
Real-time knowledge lookup
Surface the exact article, SOP, or parts diagram as the conversation unfolds; no tab‑hopping or silo hunting.
Action cues and workflows
One‑click actions for approvals, RMAs, parts orders, and claims—resolve work, don’t just discuss it.
Multilingual assistance
Live bi‑directional translation for chat/voice so global teams deliver native‑language support at scale.
Wrap‑up automation
Auto‑transcribe, summarize, tag, and update systems; close cases with accurate notes in a click.
Analytics & ROI
Track FRT, AHT, auto‑resolution, and savings; prove impact with dashboards tied to SLAs and cost lines.
Seamless integrations
Plug into ERP, ITSM/CRM, KBs, telemetry, and messaging—no rip‑and‑replace; adopt fast in your stack.